Booking Policy

 

• A minimum of 20% of total booking cost is the mandatory deposit collected during the time of booking.

• The Balance 80% is collected over check in at the hotel.

 

Cancellation Policy

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• Total refund is eligible for cancellations 7 day in advance to the date of arrival. 

• For all Cancellation short of the stipulated 1 week notice, only the 20% deposit is non-refundable and we would return any excess payment made in advance for the booking. 

• However we do understand that Plans change and over request we might compensate you only subjected to the possibility of reselling the room for the specified room nights.

 

TERMS AND CONDITIONS

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Varkala Marine Palace Pvt Ltd, Janardhanapuram, Papanasam Beach, Kerala, India Pin 695141.

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The terms below apply to your booking if you are a consumer and book from 17th November 2014.

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When you make a Booking on our website, you will be asked to click "I accept" and you will not be able to complete your Booking if you do not do this. This confirms that you accept these terms. We recommend that you read the terms before accepting.

 

A. Our Contract
1. If you are a consumer (i.e. not dealing as a business with us), Varkala Marine Palace Pvt Ltd (we/us) sells all rooms and extras (see Section 2.4) to you subject to these terms.

2. A contract is formed between you and Varkala Marine Palace Pvt Ltd when we issue you with an email confirmation from varkalamarine@gmail.com for all direct bookings through this website (www.varkalamarinepalace.com). No booking shall be binding on Varkala Marine Palace Pvt Ltd until we issue you with a confirmation email or with a confirmation number from any of our authorized online travel agents .

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B. Your Booking

1. You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then Varkala Marine Palace Pvt Ltd will terminate your booking and retain any money paid to us for such booking. We may also refuse to take any further booking from you in the future. In making a Varkala Marine Palace Pvt Ltd room booking you agree to not use Varkala Marine Palace Pvt Ltd hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from Varkala Marine Palace Pvt Ltd. The Varkala Marine Palace Pvt Ltd reserves the right to terminate your booking and retain any money paid to us for such booking if we believe that you are in full or part breach of this provision.

2. You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking.

3. You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo id as proof of age.

4. You must ensure that the name on a booking is correct at the time of booking. This cannot be changed after making the booking. 

 

C. Rates and Payment

1. The rate for each room is as published on our and third party/partner websites at the time of your Booking, or, in the case of a telephone booking as advised to you at the time of booking.

2. All payments are due in full at the time of departure unless otherwise advised by Varkala Marine Palace Pvt Ltd. Payments may include your room rate per night and extras such as food, drink, associated charges and more.

3. You must be able to show photo identification such as aadhar card, voter ID, passport or driver's license for Indian Nationals. Foreigners must show us the Original Passport and valid Visa along with a black and white copy of the same up on Check in.

 

D. Check-in and check-out

1. You can check-in from 1:30pm on the scheduled date of arrival. Check out is set at 11:30 am. If you wish to check-in earlier, you can do so by prior arrangement. To do this, contact us directly at the hotel and are subjected to availability.

2. You must check-out before 11:30am on the scheduled date of departure. If you wish to check-out later then you can do so by buying a late check-out extra prior to the date of departure

3. Varkala Marine Palace does not operate a 24 hour reception and therefore you must contact us in advance should your arrival be later than 10:30pm so that arrangements may be made.

4. We do not permit people under the age of 18 to stay alone in our hotel. You must not leave under 18's unattended in any rooms or public areas at any times.

5. You must have permission from the hotel to bring a pet into a room. You must not leave pets unattended in any rooms or public areas at any times.

6. Smoking is not permitted inside the hotel rooms, and is allowed in designated smoking areas outside the rooms and designated public spaces.

7. You must take all reasonable precautions to avoid damage or interference with any items belonging to us. Customers are requested to bring any damage to our hotel or property to our immediate attention. Malicious, wilful, or negligent damage or interference to our hotel or property will be regarded as a breach of these bookings terms and conditions and we will terminate your booking. We will contact you after your stay to recover the costs for any repair, replacement or specialist cleaning we incur if you damage our hotel or property. We may also instruct a third party to recover these costs on our behalf. If you request it, we will send a breakdown of these costs to the address used for the booking.

8. All room keys must be returned to Varkala Marine Palace Pvt Limited on check-out. If you fail to do so, we may charge you for a replacement key or lock as required. In the event that a key is not returned after check-out we request customers to contact the hotel to make arrangements for keys to be returned. On the event of lost keys, the replacement cost of key and lock is INR 750

9. For group booking, any costs incurred due to smoking or damage, as set out above, will be charged to the person making the group booking.

10. If you do not comply with paragraphs 3 to 9 when staying at our hotel, we may terminate your booking without refund and require you to leave the hotel immediately.

 

E. Cancellation

1. You may cancel a Booking and we will not charge you if you notify us before 10.00am | 7 day(s) before the date of arrival.

2. For flexible room rates only, if you have a Booking for more than 1 night you may cancel or shorten your booking after the scheduled date of arrival and we will refund you for any remaining nights. We will not pay a refund for any night for which notification is received after midday. We will not pay a refund for any night for which notification is received after midday. Notification must be made on our website or that of any third party by selecting Cancel a booking.

3. We will not give a refund on a saver or sale room rate booking and/or extras purchased with the booking.

4. We will only make refunds to the payment account that you used to make the Booking. We will normally credit refunds to your account within 10 days. We will refund you the money you have paid (including for any extras except WiFi or SMS confirmation text extras). For details on cancellation click here.

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F. Changing your Booking
1. No cancellation charge if a booking is changed before 10.00am | 7 day(s) before the date of arrival. Where cancellation is made outside of the above terms the guest will be charged the full deposit 20% amount and balance returned.

 

G. Relocation

1. Varkala Marine Palace Private Limited operates a relocation policy in the unlikely event that your room/s not suitable for occupation such as a flood or other such force majeure which is beyond our control.

2. If a room is unavailable on arrival (except due to an event beyond our reasonable control, (see section 10.2) then, we may:

• provide a room in a neighbouring property and pay the reasonable cost of transport to that alternative hotel or any applicable car park; OR

• provide a room in a third party hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park; OR

• at your request, cancel your Booking and refund you any money you have paid in advance for the unavailable room(s) including related extras.

• If you are due to pay on arrival at the hotel we will take payment for the cost of the booking and any prepaid extras. As outlined above any additional costs over and above the original cost of the booking will be covered by Varkala Marine Palace Private Limited. i.e. difference in room rates, reasonable transport costs, car park charges.

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H. Car Parking

1. Car parking is available at Varkala Marine Palace and it is free of charge only for customers booked into the hotel.
 

I. Questions / Complaints

1. If you have any question or complaint in relation to your Booking or these terms please go to our website associated with Varkala Marine Palace pvt Ltd - www.varkalamarinepalace.com and click on the 'contact us' link and we will respond to you as quickly as we can, normally within 2 working days.

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J. Pets

1. Varkala Marine Palace is a pet friendly hotel. However before making a booking, you must secure prior permission via email so as to ascertain and confirm the scope and nature of accommodating your pets in your room or otherwise as proposed by the hotel.  

2. There will be a supplement to pay when checking out depending on the extra costs incurred for the pet which will be added to your booking at the time of departure.

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K. Varkala Marine Palace Pvt Ltd is an individually run resort and do not have branches anywhere in India neither is part of any hotel chains.We are only liable for contracts communicated via our email varkalamarine@gmail.com

 

K. Payment Policy

1. We accept cash and debit cards and all dues on room rent must be paid over check in. All Extras can be paid over check out.

2. A pre-authorisation on the credit card provided will be carried out on arrival and your room account opened. Once open you may add meals and drinks to your room account. Payment from your card will be taken on checkout of the hotel unless otherwise agreed in advance with Varkala Marine Palace Private Limited. You may change the card details to another should you prefer to at checkout. In supplying your card details at the time of booking, this secures your room and associated services and you authorise the collection of payment which will include the hotel nightly rate and any extras associated with your stay such as food and drink.

 

L. Cancellation Policy

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• 1. No cancellation charge if a booking is cancelled before 10.00AM | 7 day(s) before the date of arrival. Where cancellation is made outside of the above terms the guest will be charged the full 20% deposit amount.

 

M. General

1. Statutory Rights: We have tried to ensure that any rights that you as a consumer have that are implied by law into a contract of this type (statutory rights) are not excluded or limited in anyway. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms.

2. Events Beyond our Reasonable Control: We shall not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your Booking (such as the provision of room(s) and/or other products and/or services and/or extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

3. Our Liability: Subject to the remainder of this clause, you should use your own insurance policies to claim the full amount of the loss or damage to your property prior to approaching or pursuing Varkala Marine Palace Private Limited. We are, in certain circumstances set out in the Hotel Proprietors' Act 1956 (Act), liable for loss or damage to your property. However, in those circumstances, we are only liable up to the maximum sums under the Act. In all other circumstances, our total liability shall not exceed twice the daily rate charged for your Booking. If your Booking includes a number of different daily rates, the average rate will be used. Varkala Marine Palace Private Limited aims to provide a safe and secure environment for the duration of your stay and where necessary, will take appropriate security measures. If an incident occurs during your stay, resulting in the theft, loss or damage of your property, we will carry out an internal investigation. If we do not feel that your property was stolen, lost or damaged through any fault of ours, our staff or agents, this will be evidence that it wasn't our fault. In those circumstances, our liability is limited to the maximums under the Act. If an incident is referred to the Police authorities, and they draw the same conclusion as us, this will also be evidence that our liability is limited to those maximums. We shall not be liable, in any circumstances, for any loss or damage to vehicles you bring to the hotel or any property left in them. Neither shall we be liable for any loss of profit, or any indirect or consequential loss arising under or in connection with your Booking. Where we are liable, we will only be responsible for losses that are a foreseeable result of a breach or negligence, but not otherwise. The loss or damage will be foreseeable if it is an obvious consequence of the breach or is contemplated by both parties at the time of entering into the contract. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or fraud or fraudulent misrepresentation; or any other form of limitation or exclusion prohibited by law or statute.

4. Third Party Rights: A party which is not a party to our Contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

5. Law: These terms are governed by the laws of High court of the State and Union of India.

6. Changes to Terms: We reserve the right to change these terms from time to time. The terms applicable to your Booking are those in force on the date of Booking (or amendment, as applicable).